Shipping & Returns

Shipping Policy

We will take all reasonable steps to deliver your products as quickly as possible. However, delivery times are subject to stock availability, and to possible delays due to credit card authorisation, compliance with customs controls and other factors outside our control. We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of products.

If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us. If we are unable to supply you with a product, we will inform you by e-mail and we will not process your order.

Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time.

Return & Exchange Policy

We will refund or exchange (where stock is available) any unworn/unused products at any time during the period from our despatch confirmation to the end of 14 days after the day on which you receive the products. You remain responsible for the item until it has been safely received by us at our premises.

NOTE: Earrings and Facemasks cannot be returned for hygiene reasons. Please note customised orders cannot be returned. This does not affect your statutory rights.

Your Right to Cancel

If you cancel your order from us within this period by returning the products, we will refund you the price you paid for the products provided they are in their original condition. We will make any refunds due to you as soon as possible after you have cancelled your order, and in any event within the timescales indicated below:

(i) if you have received the product and we have not offered to collect it from you, within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;

(ii) if you have not received the product or you have received it and we have offered to collect it from you, within 14 days after you inform us of your decision to cancel your order.

If a Product has been delivered to you before you decide to cancel your order, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your order. Information about how to return products is set out below. If we have offered to collect the product from you, we will collect the products from the address to which they were delivered and we will contact you to arrange a suitable time for collection.